Medical Records

My UNC Chart is a secure online patient portal that allows UNC Health patients to see portions of their electronic medical record as they receive care from UNC Providers. Patients can request an account at myuncchart.org to gain access to selected test results, appointment information and summaries of clinic visits and hospital admissions at no charge.

Additional medical records can be requested by visiting Health Information Management at 589 Main Street Hudson, NC 28638. We are open Monday - Thursday, 8 AM - 4:30 PM and Friday 8 AM - 4 PM.

Requesting your medical records

1. Complete your authorization form (HIM #1409-s)

You can obtain the authorization form from our office, any UNC Health Caldwell location or print the form through the link below.

Patient or Authorized Representative

DOWNLOAD AUTHORIZATION FORM (PDF) - ENGLISH

DOWNLOAD AUTHORIZATION FORM (PDF) - SPANISH

2. Sign and return your completed form via:

Fax

828-757-5169

Mail

UNC Health Caldwell

321 Mulberry Street, SW

Lenoir, NC 28645

Dropoff

589 Main Street

Hudson, NC 28638

Receiving your medical records

For questions regarding your medical record release, please call 828-757-5111 between the hours of 8AM and 4:30PM Monday – Thursday and Friday between 8AM and 4PM.

You can receive your records by:

Fax

For follow-up care, we can fax key medical record information to another care provider upon your request the same day or prior to your scheduled appointment (at no charge). We will not fax for non-patient care purposes.

Mail

Your records will be processed within 3-5 business days upon receipt of your completed form.

Pickup

You can pick up your records (upon notification that they are ready) at: Health Information Management, 589 Main Street Hudson, NC 28638

Amending your medical records

You may request an amendment of protected health information (PHI) about you by completing the Request for Correction/Amendment form and mailing or faxing it to the Health Information Management Department, Attn: Release of Medical Information:

UNC Health Rex
4420 Lake Boone Trail
Health Information Management- ROI
Raleigh, North Carolina 27607

Fax:

919-784-3343

UNC Health must act on your request for an amendment no later than 60 days after receipt of such a request. If UNC Health is unable to act on the amendment within the required 60-day time limit, UNC Health may extend the time for such action by no more than 30 days, provided that:

A UNC Health Rex Privacy Officer provides you with a written statement of the reasons for the delay, and the date by which action on the request will be completed; and

UNC Health may have only one such extension of time for action on a request for an amendment.

You will be notified in writing if your request was accepted or denied.