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A New Way to Get Medicaid in North Carolina

Enrollment is now open for North Carolinians on Medicaid to select their plan and primary care provider. Please make sure to sign up for a plan that uses UNC Health and select your UNC primary care family doctor. Learn more about how to sign up by visiting the North Carolina Department of Health & Human Services Medicaid program at

Billing & Financial Assistance

Learn about ways to pay your bill and how to get financial counseling at UNC Health Caldwell.

Your Bill

You’ll receive statements in the mail for each billing cycle—one for hospital charges and one for doctor charges. You can request a free itemization of your charges by calling 828-757-6150.

Pay Your Bill Online

Convenient online bill pay is available through our secure patient portal, My UNC Chart.

Login to pay your bill

If you don’t have a patient portal account, learn more about how to register for My UNC Chart.

Don’t Want to Pay Your Bill Online?

If you don’t want to use online bill pay, you can pay your bill using one of the following options:

  • In person
  • Mail
  • Phone

Walk-In Payments

Make payments in person at:

UNC Health Caldwell
321 Mulberry St., SW
Lenoir, NC 28645

Pay By Phone

Ask questions and pay your bill by calling customer service Monday through Friday, 8 a.m. to 5 p.m. Call 1-800-594-8624 (toll free) or 984-974-2222 (local). When you call, you’ll need your account number and other patient identifying information before we can discuss your account with you.

Mail Your Payment

If you pay your bill by mail:

  • Detach the payment coupon from your statement
  • Include the payment coupon in the return envelope with your payment
  • Write your account number on your payment to ensure it’s correctly applied to your account

Mail your payment to:

UNC Patient Financial Services
200 Eastowne Drive
Chapel Hill, NC 27514

Financial Assistance

If you need help paying your bill at UNC Health Caldwell, you may qualify for financial assistance. Copies of UNC Health’s financial assistance policy documents, which are applicable to UNC Health Caldwell, are available here

Billing Questions

Call 800-594-8624 (toll-free) or 984-974-2222 (local) if you have questions about your bill.

When you call, please have your account number or medical record number available.

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