Billing & Financial Assistance
Learn about ways to pay your bill and how to get financial counseling at Caldwell UNC Health Care.
You’ll receive statements in the mail for each billing cycle—one for hospital charges and one for doctor charges. You can request a free itemization of your charges by calling 828-757-6150.
Pay Your Bill Online
Convenient online bill pay is available through our secure patient portal, My UNC Chart.
Login to pay your bill
If you don’t have a patient portal account, learn more about how to register for My UNC Chart.
Don’t Want to Pay Your Bill Online?
If you don’t want to use online bill pay, you can pay your bill using one of the following options:
Make payments in person at:
Caldwell UNC Health Care
321 Mulberry St., SW
Lenoir, NC 28645
Pay By Phone
Ask questions and pay your bill by calling customer service Monday through Friday, 8 a.m. to 5 p.m. Call 1-800-594-8624 (toll free) or 984-974-2222 (local). When you call, you’ll need your account number and other patient identifying information before we can discuss your account with you.
Mail Your Payment
If you pay your bill by mail:
- Detach the payment coupon from your statement
- Include the payment coupon in the return envelope with your payment
- Write your account number on your payment to ensure it’s correctly applied to your account
Mail your payment to:
UNC Patient Financial Services
200 Eastowne Drive
Chapel Hill, NC 27514
If you need help paying your bill at Caldwell UNC Health Care, you may qualify for financial assistance. Copies of UNC Health’s financial assistance policy documents, which are applicable to Caldwell UNC Health Care, are available here.