Frequently Asked Questions

Our team of expert providers offers medication management, individual and family psychotherapy to patients ages 6 and up.

Our clinic is open Monday - Friday from 8 a.m. to 5 p.m. The clinic closes for lunch from 12 p.m. to 1 p.m.

Your first visit to our clinic will be an information gathering session so that our providers can best understand your wants and needs. It will also help your care team develop your personalized treatment plan. You will complete an intake assessment, also known as a Behavioral Health Assessment, with a trained mental health clinician. You can expect the appointment to last 1.5 hours. You will work with a trained mental health clinician to explore the reasons for your referral, interests and goals of therapy, and historical information as it relates to your mental health.

At Jonas Hill Outpatient Clinic, we affirm the evidence-based practice that therapy and medication management in unison yield the best and longest-lasting results. Medications can aid in reducing debilitating emotional responses, and therapy assists in encouraging cognitive and environmental changes and/or trauma resolution that may be aggravating one’s emotions.

Therapy and medication management appointments are determined on a client by client basis. Our mental health providers will explore your personal needs and develop a visit frequency that will meet your mental health goals, taking into consideration your personal limits.

We can provide therapeutic services and medication management for individuals ages 6 and up. If an individual is a minor (under the age of 18), a legal guardian is required to attend the initial appointment in order for the clinician to determine parental involvement. If the legal guardian is not the individual’s birth parents, we require custody papers verifying legal guardianship prior to the initial visit. If we do not have custody paperwork, we are unable to provide treatment. Often, parental involvement is required in every session for children under the age of 10, though this decision will be determined on a client by client basis during the intake appointment. A parent or legal guardian must attend all medical appointments for patients under the age of 18.

At Jonas Hill Outpatient Clinic, our goal is to provide you with the best mental health care possible. To better serve you, we politely ask that you find alternative care for your children during any Jonas Hill appointments. If you are unable to find childcare, please speak with your provider and/or therapist directly who will address this barrier to locate the best therapeutic solution. Any exceptions to this policy will be up to the provider and/or therapist’s discretion based on your individual therapeutic goals. Please note that children are not permitted at the initial new patient appointment. 

A Behavioral Health Assessment, formerly called a comprehensive clinical assessment, is a thorough overview of an individual’s current experience and symptoms, history related to mental health, and diagnostic evaluation. The clinician will inquire about the client’s current therapeutic want/needs, the onset of mental health experiences, and past treatment, as well as take a comprehensive overview of their history including education/employment, family, trauma, medical, and developmental. The clinician will complete a treatment plan within the behavioral health assessment where the client is asked to identify their goals of therapy, which direct their future treatment. At the end of the assessment, the clinician identifies qualifying diagnoses as well as any rule-out diagnosis that may need further evaluation.

Jonas Hill Hospital provides short-term crisis stabilization for those who have a mental illness and/or mental illness with co-occurring substance use disorder. The program therapies and activities are designed to improve coping skills, encourage independence, self-reliance, and provide education in management of mental illness and addiction.

The length of stay is based on individual needs and treatment plans.

Comfortable street clothes are recommended. Refrain from clothing that is revealing or has suggestive writing; examples would be drinking logos, sexually provocative, cursing, etc. or anything with belts, strings, ties or laces.

Most essential items such as linens, towels, food and snacks will be provided by the facility. Personal belongings are checked upon admission by staff members for the protection and safety of all patients and staff. Objects that may be considered dangerous are inventoried and kept in a secure area.

Staff reserves the right to assess all items for safety regardless of inclusion on the list of prohibited items. Items not permitted in the unit include, but are not limited to:

• Medications, both prescription and over-the-counter
• All products that list alcohol as one of the first three (3) ingredients
• Balloons
• Bandanas
• Cameras
• Cell phones
• Computers (of any kind)
• Activity trackers (ie. Fitbit, smart watches, etc.)
• Duffel bags
• Electrical cords
• Nail files
• Glass
• Hair dye
• Lighters
• Matches
• Metal hair picks 
• Nail polish
• Nail polish remover
• Necklaces
• Pantyhose
• Perfume or cologne
• Plastic bags
• Purses
• Ropes
• Scarves
• Soda cans
• Steel toed boots
• Strings
• Ribbons
• Bows
• Razors
• Hair dryers
• Curling/flat irons
• Suitcases
• Wave Caps
• Weapons
• MP3 players
• iPods
• E-cigs
• Vaporizers

Items stored in the safe must remain there until the patient is discharged from Jonas Hill Hospital. Items that must be kept in the safe include, but are not limited to:

• Cell phones
• Checks
• Credit cards
• Drivers' licenses
• Food stamps
• Insurance cards
• Keys
• Money over $10
• Medicaid/Medicare cards
• Necklaces or jewelry that the patient would like to keep safe until discharge
• Wallets
• Tobacco products

The patient can choose to store other items they would like to keep safe in the safe until they are discharged.

Visitors are permitted in visitation rooms during visiting hours only. Visiting hours are Tuesday and Friday 6 p.m. to 7 p.m., and Saturday and Sunday 1 p.m. – 2 p.m. Visitors must check in at the front desk. Phone calls can be received during specified hours, but phones will shut off from 11 p.m. until 6 a.m.

Yes, We will accept most insurances that have behavioral health benefit coverages.

All admissions will be processed through Caldwell Memorial Hospital Emergency Department. Please, go to the nearest emergency room or call 911 if you are experiencing a mental health or medical crisis.